Services

We offer products and services for all online requirements across the full project life cycle – including consultancy, responsive design; site build & CMS, database and application development, social media, rich media, search engine optimisation, secure hosting and ongoing support.

ONLINE STRATEGY

We carry out a strategic review at the start of all projects. This includes research on the client, their customers, their brand, the sector they operate in and the competitive landscape. We also review business goals and agree success indicators to demonstrate positive outcomes in the years after launch.

RESPONSIVE WEB DESIGN

Our sites and applications are fully responsive and adapt seamlessly across desktops, slate devices and smartphones. Our design process is collaborative, with frequent client interaction and focuses on usability. The resulting layouts are modern and authoritative, but also offer an engaging and user-friendly experience appropriate to the target audience.

SOCIAL MEDIA

Full social media integration is included with all sites, as well as support for devising effective social media strategies (including pages for Facebook, Twitter and YouTube, etc). All our platforms are compatible with latest widgets for integrating social media activity and pushing content out to key channels. We also include functions for easy site registration using social media accounts.

CONTENT MANAGEMENT SYSTEMS

We offer a range of solutions to ensure the right fit for each client. We are not limited to one particular platform. All platforms allow management of content and data by non-technical personnel – with all admin via standard web browsers and tech web skills or specialist software required. We use WordPress blogs for smaller projects requiring a quick turnaround on a modest budget. Our Drupal CMS is the ideal platform for bigger projects when an open source solution is required. Our .Net CMS is perfect for customers looking for a cutting edge Microsoft solution. We have built many bespoke solutions on this platform – including the digital platforms used by the British Fashion Council for promoting events like London Fashion Week.

E-MARKETING

Registration and CRM for managing email sign ups are included with all sites, together with systems for sending e-mails directly from the platform, or preparing segmented lists for third party mailers like Mail Chimp & Dot Mailer. Email templates designs are provided to match the site design. Winona provide the email platform and template designs for all British Fashion Council events.

E-COMMERCE

We have options for integrating online shops, donation channels, event booking, membership subscriptions, etc. We build enterprise-class shops and e-boutiques on the Magento platform. We also have experience with the main e-commerce components for Drupal and WordPress, as well as designing bespoke solutions when needed. We developed Studio Reception – the ‘cloud’ solution for Pilates and yoga centres who want to offer interactive schedules with online booking. We work with the main payment partners such as PayPal, Sage Pay, WorldPay and EPDQ.

SEARCH ENGINE OPTIMIZATION

We provide consultancy on SEO as part of our service and help develop strategies to ensure clients achieve good levels of visibility on target terms. We research the keywords and phrases that require site visibility and test the market to see the level of competition. Then we devise Information Architecture to deliver good levels of natural search rankings. Our CMS platforms have a range of features to boost SEO and deliver strong ‘organic’ search rankings with basic housekeeping. The CMS tools together with the content and IA strategies ensure our sites promote keywords effectively providing strong visible matches for relevant searches.

SYSTEM SUPPORT

Ongoing support is provided for all sites and applications with an online helpdesk / ticketing system backed up by a telephone help desk during office hours (and out of hours support when needed). Critical issues affecting site availability are addressed straight away. Minor issues and system changes are addressed within the terms of a Service Level Agreement.

SECURE HOSTING

We offer high specification cloud hosting solutions on our own platform. Dell servers, Cisco firewalls, daily back ups and managed system updates and patches with 100% uptime.